Saturday, April 14, 2018

HOW LONG WILL ORDER PROCESSING TAKE? Orders typically take up to 3 days to process before they ship – excluding weekends and holidays. Duri...
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Shipping FAQs

HOW LONG WILL ORDER PROCESSING TAKE?
Orders typically take up to 3 days to process before they ship – excluding weekends and holidays. During Holidays processing times may take up to 7 days. 

HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS and International Orders will be shipped depending on the fulfillment center the product is from.

Transit Times to United States: 5 - 20 Business days 
Transit times to International: 10 - 45 Business days
Average transit times are received in 3 weeks.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends time to source for quality yet affordable products. While we are unable to provide tracking for your products, our company insured fully on the packages and any missing items will be reshipped free of charge to you.


I ORDERED MULTIPLE ITEMS, AND I HAVE ONLY RECEIVED ONE ITEM, WHY IS THAT?
We do our best to reduce cost on your end so that you don't have to pay high taxes/premiums to get your items! If you place an order with us for multiple items it is more than likely going to be shipped in more than one package. Please allow some time for all of your items to arrive. Sometimes, due to our company have several warehouses and your purchased products are from those several different warehouses. So we have to divide your order into several packages. But we think it's not a big problem and believe you can receive them soon.


DO I HAVE TO PAY ANY TARIFFS OR CUSTOM TAX ON THE PRODUCTS?
Prices revealed on your respective receipt MIGHT be different from what you ordered but please do not worry! Usually what our fulfillment center would do is to mark as extremely low prices or mark the items as gifts altogether. This is to prevent tariffs/custom import duties being incurred on your end as for certain countries these additional charges are extremely costly.

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL ... WHAT'S GOING ON?
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please email our support team at support@cineno.com


I WANT TO CHANGE MY ORDER / ADDRESS, CAN I?
Though we highly encourage you double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made. We process orders the same day they are placed. If a change needs to be made to your order please contact us at support@cineno.com AS SOON AS POSSIBLE and we will do our best to accommodate that change, BUT we can not make any promises. If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order. In that case, you can send the wrong item to the nearest Regional Warehouse and once received we can send out a corrected item. Please contact us to find out where is the nearest Regional Warehouse from your country.


I HAVE A QUESTION ON MY ORDER OR ON YOUR STORE THAT IS NOT YET ANSWERED HERE, HOW DO I GET A HOLD OF YOU?
Please email us at support@cineno.com and we'll respond as soon as we can :)

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